- Types of information we collect
- How we use the information we collect
- With whom we share the information
- For how long do we retain the information we collect
- How do we safeguard your information
- How to contact us
What type of information we collect
The first type of information is un-identified and non-identifiable information pertaining to a user(s), which may be made available or gathered via your use of the Services and interaction with the website (“Non-personal Information”).
We are not able to identify the user from the Non-personal Information that is collected. In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your computer (through the use of third party analytical cookies), including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).
We also collect information about your use of the Services, such as user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.). This information is collected, amongst other things, for research and analytics purposes about your use of the Services.
We may also collect information such as your name, email address and interests/preferences if you register on our membership page and submit your preferences. We may also collect specific types of connection details and information with regard to your device and hardware, such as IP addresses. If we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information for as long as it remains combined.
A cookie is a piece of data stored on your computer containing information about your access to the website.
We and our trusted partners may use such cookies for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Our website uses different types of cookies: (i) ‘session cookies’ which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; (ii) persistent cookies’ which are read only by our website, saved on your computer for a fixed period and are not deleted when the browser is closed.
Such cookies are used where we need to know who you are for repeat visits; (iii) ‘third party cookies’ which are set by other websites, for example by third party analytics companies who monitor and analyze your access to, and interaction with, our website. Examples of such third party analytics providers include Google, VWO, Hotjar and Clicky.
You may remove the cookies by following the instructions of your web browser; however, if you choose to disable cookies, some features of our Service may not operate properly and your online experience may be limited. For additional information about cookies and how to disable cookies, our website may run widgets, beacons and other technologies which collect mainly Non-personal Information connected to your browsing tendencies. We use such technologies for routine operation, including for the collection of statistical data about your use of our Service and in order to adapt the Service to your personal preferences.
The information collected through such tracking technologies by third parties on our behalf, help to provide technical diagnostics and analytic tools.
How we use the information we collect
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests Where you have given us your specific consent for processing your personal data as a legal basis.
To communicate with you and respond to you if you have a query relating to any of the information on the site and to keep you informed of our latest updates and email newsletters;
To support and troubleshoot our Services;
To develop our business and inform our business strategy Provide you with information relating to your membership within our membership area The type of personal information collected and the purposes listed above are necessary for our legitimate interests (to develop our products and services, grow our business, study how visitors use our services and inform our marketing strategy). We use Non-personal Information for analytical purposes: To conduct anonymous analytics in order to improve and customize our Services to your needs and interests; To test changes to the Services and make improvements to their functionality.
Sharing of Personal Information
In addition to the different uses listed above, we may transfer or disclose Personal Information to other third parties as set out below: Companies in the same group as the Controller. Third-party companies referred to above for analytics purposes and website performance. This data is non-identifiable personal data and anonymised in relation to IP addresses for visitors in the European Economic Area (“EEA”). External third parties may also include providers of marketing services to enable us to communicate with you by email (such as sending out our monthly newsletters). Third parties in relation to the acquisition, sale or merger of the company, business or its assets in respect to prospective purchasers and/or vendors or on a business re-organisation. Other third party marketing service providers that support website performance We ensure that all third parties have measures in place to protect the security of your Personal Information and process it in accordance with the law.
We do not allow our third-party service providers to use your Personal Information for their own purposes and only allow them to process your Personal Information for specific purposes and in accordance with our instructions. We may disclose Personal Information, or any information you submitted via the Service if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iii) to establish or exercise our rights to defend against legal claims; (iv) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (v) for the purpose of collaborating with law enforcement agencies.
Third party collection of information
How do we safeguard and transfer your information?
We take great care in implementing and maintaining the security of the Services and your information. We employ industry standard procedures and policies to ensure the safety of our users’ information and prevent unauthorized use of any such information including by using Secure Socket Layer (SSL) technology, to do so. Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union − in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information.
These include the following: Where we use certain service providers, we may adopt specific contracts approved by the European Commission which give Personal Information the same protection it has in Europe. We will only transfer your Personal Information to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. Where we use service providers located in the US, we may transfer data to them if they have signed up to the Privacy Shield which requires them to offer similar protection to personal data shared between Europe and the US. If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse our Services or acted in an inappropriate manner, please contact us directly at [email protected].
We have put in place measures for dealing with any Personal Information breach that we suspect and will inform you and any relevant regulator of a breach where we are required to do so, in accordance with law.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data: Request access to your personal data. Request correction of your personal data. Request transfer of your personal data. Object to processing of your personal data. Request erasure of your personal data. Request restriction of processing your personal data. Right to withdraw consent. If you wish to exercise any of the rights set out above, please contact us.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
The Services are not designated to users under the age of 18. If you are under 18, you should not use the Services nor provide any Personal Information to us. We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user under the age of 18 has shared any information, we will discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us at [email protected].
Time Limit to Respond
We aim to respond to all legitimate requests within one month if you wish you to exercise any of your rights. No fee is required to exercise any of your rights in respect to your Personal Information that we collect. However, we reserve the right to charge a reasonable fee if we consider your request excessive, unfounded or of a repetitive nature and may refuse to comply with your request in such circumstances. We will notify you if your request is complex and requires longer than 1 month to provide a response. We will endeavour to keep you updated.